Refund and Returns Policy

Last Updated: 10th July 2023

Thank you for shopping at Homely Medical and Essential Store (“we,” “us,” or “our”). We value your satisfaction and want to ensure a seamless shopping experience. If you are not entirely satisfied with your purchase, we’re here to help.

  1. Refund Eligibility

We offer refunds or returns on eligible products within [insert number] days from the date of purchase. To be eligible for a refund or return, the following conditions must be met:

  • The product must be unused, undamaged, and in its original packaging.
  • The product should have all original tags, labels, and accessories attached.
  • Prescription medications, perishable goods, and intimate or sanitary items are not eligible for returns unless they arrive damaged or are deemed defective.
  1. Return Process

To initiate a return or refund, please follow these steps:

  • Contact our customer support team at +91 9081703700 within 2 days from the date of purchase to notify us about the return or refund request.
  • Provide your order number, details of the product, and a brief explanation of the reason for the return.
  • Our customer support team will guide you through the return process and provide you with any necessary instructions or return shipping labels.
  1. Inspection and Approval

Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned above. If the product passes the inspection, we will proceed with the refund or replacement process.

  1. Refund Options

If you are eligible for a refund, you can choose from the following options:

  • Store Credit: You may opt for store credit, which can be used towards future purchases on our website.
  • Original Payment Method: If you prefer, we can issue a refund directly to the original payment method used during the purchase. Please note that it may take a few business days for the refund to reflect in your account, depending on your payment provider’s policies.
  1. Shipping Costs

Shipping costs incurred for returning the product are non-refundable unless the return is due to our error or a defective product. In such cases, we will provide a prepaid shipping label or reimburse the return shipping costs.

  1. Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer support team within 2 days of receiving the order. We will arrange for a replacement or refund, depending on your preference and product availability.

  1. Exchanges

Unfortunately, we do not offer direct exchanges. If you wish to exchange a product for a different item, please follow the return process outlined above, and then place a new order for the desired item on our website.

  1. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us at Our customer support team will be happy to assist you.

9.Product Price Variation
Please note that product prices may vary according to current stock availability.

This Refund and Returns Policy is effective as of [insert effective date] and was last updated on 10th July 2023.